Please use these forms to request a start or stop of City of Delaware utility services.

Starting Utility Service
Stopping Utility Service

We offer multiple ways to pay your utility bill.

• Pay online using our Utility Billing Portal. Starting Jan. 1, 2025, a convenience fees will be added to payments made on this portal).
• Pay over the phone by calling 740-203-1250 x 6.  A convenience fee will be added to a payment made via the phone.
• Pay in person with check/cash/money order at our Utility Billing Office located on the ground floor of City Hall, 1 S Sandusky St, Delaware. Hours are M-F, 8am-5pm
• Pay in person with credit/debit card. Convenience fees will be added to all credit/debit payments. 
• Direct Payment through a checking account. The authorization form can be found here. Please mail or drop off this form. Emailed forms will not be accepted.
• Mail a check to the City of Delaware, PO Box 182478, Columbus, OH 43218-2478
• Night drop box located at City Hall. Check/Money order only.

Restarting Service

If a utility bill is not paid on or before the due date, the bill will be declared delinquent and will be assessed a 5% penalty.

The City has the right to discontinue service by the 15^th day of the following month from the original due date on a delinquent account until all unpaid, past due service charges are paid in full.  A $25 fee will be charged to restore utility services.

Services Included in a Typical City of Delaware Utility Bill

A typical residential utility bill includes charges for water, wastewater, storm water and curbside refuse & recycling collection. Learn more about those services here.

Auxiliary Meter

You can apply for an auxiliary meter or deduct meter.  These meters track the amount of water used for outside watering.  Please contact the Utility Billing office at 740-203-1250 extension 4. The application packet, with all details, can be found here.